With over 15 years of expertise in project management, process creation, and enhancement, P3 Digital Marketing specializes in assessing, analyzing, and either developing processes or suggesting improvements for existing ones.

Many business owners, particularly those who are new or facing challenges in scaling their small businesses, often overlook the significance of having documented processes. Consider the following processes/questions:

• How do you onboard new customers? 
• Is there a documented procedure that guides new hires through this process? 
• How do you onboard new employees? 
• What system facilitates the onboarding process? 
• What automated outreach strategies are in place for your customers? 
• What method is employed for creating and sending proposals, scope of work, and contracts? 
• What approach is taken for record retention? 
• What is the invoicing process, and is it automated? 
• What steps are followed for post-service outreach? Are surveys sent out? Are there requests for reviews or testimonials? 
• Is there a strategy for maintaining contact with past customers? Are holiday messages, birthday greetings, etc., sent?

This list could extend further. The crux of the matter is that without efficient and well-documented processes, business owners may encounter difficulties. You cannot do everything alone. Establishing processes can ease some of the burden and allow you to concentrate on providing exceptional service and outstanding customer experiences.

So, What Can We Do?

We can evaluate your current processes, recommend enhancements, and assist in documenting any essential processes that may be lacking.

What can You Do?

Contact us today for a business process evaluation to ensure you have the processes in place to handle your business's growth!